Account Executive

St Petersburg, Florida, United States

Account Executive

Expected Education and Experience:

  • 4-year Bachelor’s degree or a year of experience in a similar position within education or a technology-related industry
  • Background in an educational setting is strongly preferred
  • Experience with Focus School Software Required

 

Account Executive Qualifications:

    • Demonstrate solid character, integrity, and share our small business ethics
    • Expect a fast-paced environment with on-the-job training and an independent learning plan.
    • Attention to detail

Organizational and prioritization skills

    • Excellent oral communication, including informative and persuasive speaking skills
    • Excellent written/grammatical skills, extensive writing involved
    • Excellent “people skills,” a natural leader with the ability to motivate, facilitate project movement, and keep the district’s confidence high
    • Listening skills

 

Job Responsibilities:

  • Communicate directly with Director of Support
  • Coordinate project hand-off of implementing districts with project teams
  • Manage Zendesk tickets for assigned districts, working with Tier 2 as needed to resolve issues
  • Weekly and/or bi-weekly status calls with District
  • As needed onsite visits
  • Work to deplete backlog of open/pending tickets for assigned district
  • Maintain client calendar to include key dates such as school start date, school end date, progress reports, report cards, state reporting windows, holidays etc.
  • Coordinate preemptive testing for all progress and report cards for assigned district 
  • Encourage assigned Districts to stay up-to-date with Focus releases, coordinate updates, provide training on new version releases as needed
  • Monitor assigned Districts during state reporting (ensure they are informed of survey summits, survey site creations etc.)
  • Track enhancement requests for quarterly recommendations to Executive Team
  • Assist with operations team to ensure assigned Districts are up to date with yearly maintenance and support
  • Responsible for maintaining Focus CRM for assigned Districts (student count, latest version, onsite visit notes, key contacts etc.)
  • Present at Annual Users’ Conference

 

Job Requirements:

    • Includes monthly travel to each assigned district
    • Effectively lead calls and onsite meetings as necessary with district
    • Coordinate training, development and support with district post-implementation
    • Flexible work hours
    • Complete level 1  technical Certification training

 

Focus School Software’s compensation package offers the following benefits:

 

Medical Insurance


Dental Insurance


Life Insurance


Short and Long Term Disability Insurance


401(k)


Paid Holidays


Paid Vacation and Sick Time


Casual dress code when in the office


Paid parking in downtown St Pete


Free lunch on Fridays when in the office