ERP Support & QA

St. Petersburg, Florida, United States Full-time

ERP Support & QA 

Focus School Software is a fast-growing management software company. We thrive on creating some of the most innovative features on the market today, helping educators to meet their evolving needs in classrooms, district management, state reporting compliance, and other facets of student-centered education and technology.

Currently, Focus is looking for energetic, creative, and experienced candidates who can help us succeed in our mission to serve an increasing number of districts across the nation. We keep our clients’ needs at the forefront of everything we do. As a company who understands the hard work of today’s educators, Focus looks for employees who share our values towards education. 

Focus is looking to expand our team by adding an ERP Support & QA to the Tier 1 Technical Support / QA team. The ideal candidate should be well versed in accounting and client support. 

Minimum Qualifications:

    • Experience in a similar position within education or a software technology-related industry 
    • Fund accounting knowledge
    • Demonstrate solid character, integrity, and share our small business ethics 
    • Makes attention to fine details a personal priority 
    • Background in educational setting strongly preferred; knowledge of school district processes and operations 

Job Responsibilities:

    • Learn Focus' product, processes and assist in supporting Focus product as needed
    • Serve as liaison in respect to answering questions, concerns, and requests from the Finance department from Focus customers
    • Provide ERP accounting support through Zendesk ticketing system, email, and / or calls 
    • Escalation of tickets to the appropriate department, as well as consistent follow-up with the client 
    • Communicate with Tier 1 Support Manager / Direct of Support on outstanding district issues 
    • Communicate directly with QA / Automation Engineering Manager on open issues 
    • Test changes in functionality / the system for Quality Assurance 
    • Assist the sales team in answering questions about system functionality for the purpose of new proposals 
    • Ability to foresee, maintain and meet deadlines to ensure testing process is resolved in a timely manner 
    • Occasional travel may be required to support assigned district(s)